Privacy Policy
Santas Queensland
Last updated: 26 September 2026
At Santas Queensland, we respect your privacy and understand the importance of keeping your personal information safe.
This Privacy Policy explains how we collect, use, store and protect information provided through our website, enquiries, bookings and Christmas entertainment services.
1. Information We Collect
When you contact us or submit an event enquiry, we may collect:
- Your name
- Email address
- Mobile or contact telephone number
- Event date and approximate start and finish times
- Event type, suburb, town and venue
- Christmas entertainment preferences
- Additional information you choose to provide about your event
We may also receive information when you contact us directly by telephone or email.
Please avoid including sensitive personal information in your enquiry unless it is necessary for us to assist with your event.
2. How We Use Your Information
We collect your information to:
- Respond to enquiries about Christmas entertainment
- Check performer availability
- Provide information, options and quotations
- Arrange and manage bookings
- Communicate with you about your event
- Coordinate entertainment, performers and event requirements
- Maintain appropriate business and booking records
Submitting an enquiry does not subscribe you to a mailing list.
We do not use information submitted through the enquiry form to send unrelated promotional emails without appropriate permission.
3. How Enquiries Are Received and Stored
Enquiries submitted through our website are sent to the Santas Queensland business email address.
Our enquiry form is configured for email delivery rather than maintaining a separate list of enquiry submissions within WordPress.
Enquiry emails and related booking correspondence may be retained in our business email and other business records for as long as reasonably required to manage enquiries, bookings, business administration and applicable legal obligations.
4. Sharing Information
We do not sell your personal information.
Where necessary to arrange your Christmas entertainment, relevant event information may be shared with performers, contractors or service providers involved in delivering your booking.
We may also use website hosting, email and other technology providers to operate our website and manage business communications.
We aim to share only information reasonably necessary for the relevant purpose.
Personal information may also be disclosed where required or authorised by law.
5. Event Photography and Images
Santas Queensland uses photographs of Christmas performers, entertainment and events to showcase our services on our website and social media.
Event photographs may include Santas, Mrs Claus, elves, Christmas characters, guests and members of the public.
Where we arrange photography or receive photographs from event organisers, we aim to respect the privacy of people appearing in those images and obtain appropriate permission for publication, particularly where children are identifiable.
If you have a concern about a photograph published by Santas Queensland, please contact us with details of the image and where it appears.
We will review requests to remove or replace photographs and respond appropriately.
6. Website Information and Cookies
Our website and its technology providers may process technical information necessary to operate, maintain and protect the website. This can include information such as browser details, IP addresses and security or server logs.
Cookies or similar technologies may also be used for website functionality.
If we use additional analytics or advertising tracking technologies, we will describe their purpose and any relevant choices in this policy.
7. Security of Your Information
We take reasonable steps to protect personal information against unauthorised access, misuse, loss and inappropriate disclosure.
Access to business emails, enquiry information and booking records should be limited to people who reasonably require that information for business purposes.
Although we take care when handling information, no website, email system or internet transmission can be guaranteed to be completely secure.
8. Accessing or Correcting Your Information
If you would like to know what personal information Santas Queensland holds about you, or believe information we hold is incorrect, please contact us.
You may also request that information no longer required for our business purposes be deleted, subject to any applicable record-keeping or legal obligations.
We may need to verify your identity before responding to certain requests.
9. Privacy Concerns or Complaints
If you have a question or concern about how Santas Queensland has handled your personal information, please contact us directly.
We will review your concern and respond within a reasonable timeframe.
Where applicable, you may also be able to seek assistance from the Office of the Australian Information Commissioner.
10. Changes to This Policy
We may update this Privacy Policy when our website, business practices or legal obligations change.
The latest version will be available on this website, with the date of the most recent update shown above.
11. Contact Santas Queensland
For privacy enquiries, access or correction requests, photograph removal requests or complaints, please contact:
Santas Queensland
Contact: Jenny
Phone: 0413 318 435
Email: info@santasqueensland.com.au
Website: https://www.santasqueensland.com.au/